Privacy Policy & Consumer Rights

Prosper Integrative Health is committed to protecting the privacy and security of your protected health information (“PHI”). This Notice of Privacy Practices describes how we may use and disclose your health information, your rights regarding that information, and how to contact us with questions or complaints.

This notice is provided in compliance with:

The Health Insurance Portability and Accountability Act (HIPAA)

Texas Health & Safety Code Chapter 181 (HB 300)

Texas Behavioral Health Executive Council (BHEC) privacy expectations

1. Our Legal Duties

Prosper Integrative Health is required by law to:

Maintain the privacy and security of your PHI

Provide you with this Notice of Privacy Practices

Follow the terms of this notice

Notify you if a breach of unsecured PHI occurs

2. How We May Use and Disclose Your Health Information

We may use or disclose your PHI without your written authorization for the following purposes:

Treatment

To provide, coordinate, or manage your health care, including sharing information with other providers involved in your care.

Payment

To bill and receive payment from health plans or other payers.

Health Care Operations

For practice operations such as quality assessment, staff training, licensing, credentialing, audits, and compliance reviews.

As Required by Law

Including disclosures required by federal or Texas law, court orders, subpoenas, or regulatory agencies such as BHEC.

Public Health and Safety

When necessary to prevent a serious threat to health or safety, or as required for reporting abuse, neglect, or exploitation.

3. Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for:

Marketing purposes

Sale of PHI

Most uses of psychotherapy notes (if applicable)

Any other purpose not described in this notice

You may revoke an authorization in writing at any time.

4. Your Rights Under HIPAA and Texas Law

You have the right to:

Access Your Records

Request to inspect or obtain copies of your health records.

Request Corrections

Ask us to amend your records if you believe information is incorrect or incomplete.

Request Confidential Communications

Ask us to contact you in a specific way or at a specific location.

Request Restrictions

Ask us to limit how we use or disclose your PHI (we are not required to agree in all cases).

Receive an Accounting of Disclosures

Request a list of certain disclosures we have made.

Receive a Paper Copy of This Notice

Even if you have agreed to receive it electronically.

5. Texas-Specific Privacy Rights (HB 300)

Under Texas law, you have additional rights, including:

Protection of your PHI beyond HIPAA minimum standards

The right to know how your information is used and disclosed

The right to file complaints regarding misuse of your PHI

Limits on electronic disclosures and re-disclosures of PHI

Prosper Integrative Health trains all workforce members on Texas privacy laws as required.

6. How to Request Records or Exercise Your Rights

To request records or exercise any of your privacy rights, contact:

Jada@Prosperintegrativehealth.com

7. Filing Complaints

You may file a complaint if you believe your privacy rights have been violated.

With the Texas Behavioral Health Executive Council (BHEC)

https://bhec.texas.gov/contact-us/

With the Texas Office of the Attorney General – Consumer Protection

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

8. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes will apply to all PHI we maintain and will be posted on our website and available in our office.

Consumer Access to health records and complaints

1. How to Request Your Health Care Records

You have the right to request access to or copies of your health care records maintained by Prosper Integrative Health.

To request your records:
• Submit a written request to: Jada@Prosperintegrativehealth.com
• You may be asked to complete our Records Request Form.

Requests will be processed in accordance with applicable state and federal law.

2. How to Contact the Council

If you have questions about your rights under Texas behavioral health laws or want to contact the Council for information:

• Visit the Texas Behavioral Health Executive Council – Contact page:
 https://bhec.texas.gov/contact-us/ Texas BH Executive Council

3. How to File a Consumer Complaint

If you believe your privacy rights have been violated or you need to file a complaint, you may contact the Texas Office of the Attorney General.

• File a consumer complaint (including privacy-related complaints) online at:
 https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint Texas Attorney General

This page includes instructions on how to prepare and submit your complaint. Texas Attorney General

If you need assistance, please contact Prosper Integrative Health at 940-312-1031 or Jada@Prosperintegrativehealth.com